Ice cream shop owner's viral post defends teen employees from rude customers

Dave Forgit, co-owner of Coldstuff Ice Cream in Blackstone, Massachusetts, posted a strongly worded Facebook message calling out customers for verbally abusing his teenage employees over minor mistakes like an incorrect sundae price, urging them to 'settle down, take a breath, touch grass.' The post went viral with hundreds of thousands of likes and comments, drawing overwhelmingly positive support from around the world and bringing a significant bump in business to the shop.